Whilst we did everything we could pre, during and post pandemic to support our customers, it was inevitable that we could not sustain the SLA fee price freeze for all customers indefinitely. We can, however, still offer customers an SLA fee price freeze for the duration of their extended SLA to a maximum of 3 years for each term.
Last year, we abolished the two tier system for the SLA fee (primary and secondary schools) and set a single price across the board regardless of whether it was a primary school, a secondary school or a through school. This worked well. Customers on extended SLA's were not affected and continued to remain unaffected until their SLA was due for renewal. Another reason why having an extended contract can be beneficial.
In order to reduce our carbon footprint, our brochures are only available in an electronic format. You can view the one relevant to your sector by clicking on one of the links below.
The 2024-25 SLA price and package at a glance details can be found on page 8 of each brochure followed by the Service List. These are the links to each of those documents for quick access.
The package covers advice and support on technical issues and contract administration, when using our approved contractors through us only. It does not cover the contractors costs for repairs, maintenance or works carried out. All annual subscriptions run in line with the financial year - April to March and customers will be charged accordingly. Prices do not include VAT. SLA subscription renewals can be submitted from January onwards but must be done by the end of March each year (unless otherwise agreed with Built Environment) as late submissions may incur an admin charge. Normally we request that customers complete their submission by 11 March each year as that enables us to start processing the schedules in time for an April start. This year we have important changes happening with the computer system so ask customers to try and complete their registrations before the end of February. Schools can register directly from our website (which links to Bradford Schools Online) or via the normal Bradford Schools Online route.
Where we are charged an abortive fee for a service visit (requested by the customer) that is no longer required (but has not been cancelled with us in a timely manner), then the full cost of that charge will be invoiced to the customer. This also applies if the equipment to be serviced is not on site at the time of the visit. if the operative/contractor is unable to access the required area or if the customer refuses access to the site when an appointment has been made (and agreed) in advance of the visit.
Customers can take advantage of a price freeze (of the technical fee only) for the length of an SLA if signing up for 2 or 3 years.
The SLA fee will be fixed for the term of the agreement so may offer savings for long term subscriptions. Customers signing for one year, or cancelling an SLA, may be subject to an increase in price for subsequent years or upon re-registering. When a subscription is cancelled, expires or renewal is allowed to lapse then any prior agreements will also cease.
An electronic invoice (where possible) will be sent for the SLA fee following receipt of the subscription. Payment is required within 30 days of date of invoice.
